Siretta Support RequestApplication Engineering Assistance

Customer Details

Engineer Contact Name (required)

Engineer Contact Number (required)

Engineer Contact Email (required)

Company Name (required)

Company Address

RMA Details

Customer RMA Number (If relevant)

RMA Description

Product Details

Product Name (required)

IMEI Number [AT+CGSN] (If relevant)

Firmware Version [AT+CGMR] (If relevant)

Describe a brief summary of the problem (required)

Describe a detailed description of the problem

Application Details

Describe if the product is running an application (If relevant)

Full list of commands used and responses [AT commands/Python code/C code/AppZone Code] (If relevant)

Technical Details

Operating System

Terminal Software (Teraterm/Hyperterminal/Putty)

Power Supply Details

Power Supply Part Number

Power Supply Output Voltage

Power Supply Output Current

Cellular Antenna Details

Cellular Antenna Part Number

Cellular Antenna Cable Length

Cellular Antenna Gain

Cellular Antenna Style (Directional/Omni-Directional)

GNSS Antenna Details

GNSS Antenna Part Number

GNSS Antenna Cable Length

GNSS Antenna Antenna Gain

Cable Details

Cable Part Number

Cable Connector Style

Cable Length

SIM Card Details

SIM Card Network

SIM Card Options (Tick all that apply)
PAYG SIMContract SIMSIM Pin EnabledVoice EnabledFixed IP AddressDynamic IP Address

SIM Card Technology (Tick all that apply)
2G/GPRS3G/UMTS4G/LTE Cat 44G/LTE Cat 14G/LTE Cat M4G/LTE NB IoT